Working with Users

The Government Statistical Service must get input from and adapt to the changing needs of its users (such as government, business and the public) to be sure that our statistics are useful and valuable to society.

This page brings together resources about working with users of statistics, including guidance documents, case studies from GSS departments and links to useful external content.

The Good Practice team within the GSS Professional Support Team is working with UK statistics producers to improve how we work with users. Please get in touch with them for advice, or if you have any examples of good practice to share

StatsUserNet is the Royal Statistical Society’s interactive website for communication between users and producers of official statistics. It’s an ideal tool for reaching users of official statistics and finding out what they want from statistics. Please contact for advice on how to make best use of the site.

As well as helping us improve how we work with the users of our statistics, we wrote some guidance on Statistics for Policy Professionals: Things you need to know. Take a look and tell us what you think.


Case Studies

Department for Communities and Local Government’s User Engagement Day

Google Alerts – A Quick and Easy Way to Help Identify Your Audience

Health and Safety Executive’s Statistics E-Bulletin

Health and Safety Executive’s User Conference

NHS National Services Scotland’s User Engagement Event

Office for National Statistics Undergraduate Working Group on Economic Statistics

Why webinars are so great!